Returns and complaints
When making purchases at Miloo Home, the Customer may receive a message that may be rejected from the contract.
Withdrawal from the contract
Withdrawal from the contract should take place within 14 days of receiving the shipment. To withdraw from the contract, please inform the store ([email protected]) about your desire to return the purchased goods, preferably via a signed and scanned form. The form can also be attached to the returned parcel and sent back within 14 days of receiving the ordered products (receiving the parcel). From the moment of being informed about withdrawal from the contract, the Customer has an additional 14 days to send the returned goods.
The parcel should be sent to the following address:
Home Invest International S.A. street Mazowiecka 6, 09-100 Płońsk, with the note: "RETURN OF MILOO HOME".
You can also return the goods in the Miloo Home stationary store. Before making a return, please contact the selected stationary store (shops in shopping malls are not obliged to accept the return of bulky goods).
After receiving the goods, Miloo Home undertakes to return the money to the account from which the payment was made within 14 days. In accordance with applicable law, you have the right to withdraw from the sales contract within 14 days without giving any reason. This time is counted from the moment the shipment is delivered. All you need to do is inform MILOO-HOME about your withdrawal from the contract within 14 days via the form provided below. The consumer bears the direct costs of returning the Product.
At Miloo Home, we make sure that the goods you purchase are free from any defects. However, if you notice defects in the purchased furniture or accessories within two years from the date of purchase, you have the right to file a complaint.
To make a complaint about goods purchased in the online store, please download the form, print it, fill it out, scan it and send it to the following address: [email protected]. Photos of the defective product will also be appreciated. After receiving the form, the complaints department will respond to the complaint within 14 days. If the complaint is justified, the store will contact the customer to collect the goods and then refund the money to the indicated account, repair the damaged goods or send a new one.
If the product has been damaged during transportation If damage is detected during transport, after opening the package, immediately contact the courier company that delivered the goods (DHL or RABEN) to prepare a damage report.
Please also contact us by e-mail at: [email protected] or by phone at +48 608 590 000.
Download the complaint form