TERMS AND CONDITIONS OF THE ONLINE STORE

MilooHome.pl

 


CONTENTS:

GENERAL PROVISIONS
ELECTRONIC SERVICES IN THE ONLINE STORE
TERMS OF CONCLUDING THE SALES AGREEMENT
PERSONAL DATA
METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
COST, METHODS AND DATE OF DELIVERY AND COLLECTION OF THE PRODUCT
PRODUCT COMPLAINT
OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
RIGHT OF WITHDRAWAL FROM THE CONTRACT (REGARDS SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)
PROVISIONS RELATING TO ENTREPRENEURS
FINAL PROVISIONS
TEMPLATE WITHDRAWAL FROM THE CONTRACT

 


The www.miloohome.pl Online Store cares about consumer rights. The consumer may not waive the rights granted to him in the Act on Consumer Rights. Contract provisions less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of these Regulations are not intended to exclude or limit any rights of consumers under mandatory provisions of law, and any possible doubts should be explained in favor of the consumer. In the event of any non-compliance of the provisions of these Regulations with the above provisions, priority shall be given to these provisions and they should be applied.

 


1.    GENERAL PROVISIONS

1.1. The online store available at www.miloohome.pl is run by the company HOME INVEST INTERNATIONAL SPÓŁKA AKCYJNA with its registered office in Warsaw, entered into the National Court Register under the KRS number: 0000611382, the registration court storing the company's documentation: District Court for the capital city of Warsaw in Warsaw , XII Commercial Division of the National Court Register, having: share capital in the amount of PLN 100,000.00, address of the place of business: ul. Powązkowska 44c, 01-797 Warsaw and address for service: ul. Mazowiecka 6, 09-100 Płońsk, NIP: 5252654376, REGON: 364159543, e-mail address: [email protected], telephone number: +48 734 167 911

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed only to consumers or entrepreneurs.

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed for the purposes, to the extent and based on the principles indicated in the privacy policy published on the Online Store website. Providing personal information is voluntary. Each person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and correct them.

1.4. Definitions:

1.4.1. WORKING DAY - one day from Monday to Friday, excluding public holidays.

1.4.2. REGISTRATION FORM - a form available in the Online Store that allows you to create an Account.

1.4.3. ORDER FORM - Electronic Service, an interactive form available in the Online Store that allows you to place an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.

1.4.4. CUSTOMER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law grants legal capacity; - which has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.5. CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

1.4.6. ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a collection of resources in the Service Provider's ICT system, in which data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.

1.4.7. NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Users using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, news and promotions in the Online Store.

1.4.8. PRODUCT - a movable item available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller.

1.4.9. REGULATIONS - these regulations of the Online Store.

1.4.10. ONLINE STORE - the Service Provider's online store available at the Internet address: www.miloohome.pl.

1.4.11. SELLER; SERVICE PROVIDER - HOME INVEST INTERNATIONAL SPÓŁKA AKCYJNA with its registered office in Warsaw entered into the National Court Register

under KRS number: 0000611382, registration court keeping the company's documentation: District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, having: share capital in the amount of: PLN 100,000.00, address of the place of business: ul. Powązkowska 44c, 01-797 Warsaw and address for service: ul. Mazowiecka 6, 09-100 Płońsk, NIP: 5252654376, REGON: 364159543, e-mail address: [email protected], telephone number: +48 734 167 911

1.4.12. SALES AGREEMENT - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store.

1.4.13. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

1.4.14. SERVICE RECIPIENT - (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law grants legal capacity; - using or intending to use the Electronic Service.

1.4.15. ACT ON CONSUMER RIGHTS, ACT - Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)

1.4.16. ORDER - Customer's declaration of will submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

2.    ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

2.1.1. Account - the use of the Account is possible after completing a total of two subsequent steps by the Service Recipient - (1) completing the Registration Form, (2) clicking the "Register" field. In the Registration Form, it is necessary for the Service Recipient to provide the following data of the Service Recipient: login, name and surname/company name, address (street, house/apartment number, zip code, city, province, country), e-mail address, contact telephone number and password.

2.1.1.1. The Electronic Account Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to delete the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the address: [email protected] or in writing to the address: ul. Mazowiecka 6, 09-100 Plonsk.

2.1.2. Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer completes a total of two subsequent steps - (1) after completing the Order Form and (2) clicking on the Online Store website after completing the Order Form "Confirm purchase" - until then, it is possible to modify the data entered (including for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Customer to provide the following data concerning the Customer: name and surname/company name, address (street, house/apartment number, zip code, city, province, country), e-mail address, contact telephone number and data regarding the Agreement Sales: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and NIP number.

2.1.2.1. The Order Form Electronic Service is provided free of charge and is of a one-off nature and ends when the Order is placed through it or when the Customer ceases to place the Order through it earlier.

2.1.3. Newsletter - the use of the Newsletter takes place after providing the e-mail address in the "Newsletter" tab visible on the Online Store website, to which subsequent editions of the Newsletter are to be sent and clicking the "Save" field, and then confirming it by clicking the link sent to the e-mail address provided . You can also subscribe to the Newsletter by ticking the appropriate checkbox when creating an Account - when the Account is created, the Service Recipient is subscribed to the Newsletter.

2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (resignation from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the address: [email protected] or in writing to the address: ul. Mazowiecka 6, 09-100 Plonsk.

2.2. Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling the option of saving Cookies and Javascript in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and morality, taking into account respect for personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the facts. The service recipient is prohibited from providing illegal content.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in point 6 of the Regulations) may be submitted by the Customer, for example:

2.4.2. in writing to the address: ul. Mazowiecka 6, 09-100 Płońsk;

2.4.3. in electronic form via e-mail to the following address: [email protected];

2.4.4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the Customer's requests; and (3) contact details of the complainant - this will facilitate and accelerate the consideration of the complaint by the Service Provider. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

2.4.5. The response to the complaint by the Service Provider takes place immediately, not later than within 14 calendar days from the date of its submission.

2.5       The Seller reserves the right to change the prices of goods presented on the website of the online store www.miloohome.pl, to post information about new goods, to carry out and cancel promotional campaigns on the store's website, or to make changes to them. The right referred to in the previous sentence does not affect orders placed before the date of entry into force of the change in the price, conditions of promotional campaigns or sales.

3.    TERMS OF CONCLUDING THE SALES AGREEMENT

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

3.2. The Product price shown on the Online Store website is given in Polish zlotys and includes taxes. The total price including taxes of the Product being the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and when the amount of these charges cannot be determined - about the obligation to pay them, the Customer is informed on the Online Store website when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

3.3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form

3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending the appropriate e-mail to the Customer by the Seller to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statement on receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

3.4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) providing these Regulations on the Online Store website and (2) sending the Customer the e-mail message referred to in point 3.3.2. of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

4.    PERSONAL DATA PROCESSING

4.1 The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Providing personal information is voluntary.

4.2 Purpose and the scope of processed personal data results directly from the implementation of individual services provided by the Service Provider.

4.2.1 The Seller may process the Customer's personal data in order to perform the Sales Agreement in connection with the Customer's transaction on miloohome.pl without the need for prior registration and having an account on miloohome.pl, in particular for the purpose of:

4.2.1.1 Making a transaction by the Customer in the Online Store - processing is necessary to perform the Sales Agreement, in accordance with art. 6 sec. 1 point b) GDPR;

4.2.1.2 financial and accounting - processing is necessary to comply with the law, including tax, including art. 74 of the Accounting Act, until the time required by the relevant provisions of the tax law, in accordance with Art. 6 sec. 1 point c) GDPR;

4.2.1.3 defense against claims and pursuing claims - based on the legitimate interest of the Service Provider, in accordance with art. 6 sec. 1 point f) GDPR;

4.2.1.4 conducting complaint processes - based on the legitimate interest of the Service Provider, in accordance with art. 6 sec. 1 point f) GDPR.

4.2.2 The Seller may process the Customer's personal data in connection with the Customer's registration in the miloohome.pl Online Store and setting up an account, as well as later in connection with transactions made by the Customer in the miloohome.pl store, in particular for the purpose of:

4.2.2.1 Enabling the Customer to set up and manage an account, as well as ensuring the Customer's account service, transactions and solving technical problems - based on the legitimate interest of the Service Provider, in accordance with art. 6 sec. 1 point f) GDPR.

4.2.2.2 Making a transaction by the Customer in the Online Store - processing is necessary to perform the Sales Agreement, in accordance with art. 6 sec. 1 point b) GDPR;

4.2.2.3 financial and accounting - processing is necessary to comply with the law, including tax, including art. 74 of the Accounting Act, until the time required by the relevant provisions of the tax law, in accordance with Art. 6 sec. 1 point c) GDPR;

4.2.2.5 defense against claims and pursuing claims - based on the legitimate interest of the Service Provider, in accordance with art. 6 sec. 1 point f) GDPR;

4.2.2.6 conducting complaint processes - based on the legitimate interest of the Service Provider, in accordance with art. 6 sec. 1 point f) GDPR.

4.2.3 The scope of processed personal data is indicated in points 2.1.1 and 2.1.2.

4.2.4 Personal data processed by the Seller come directly from the Customer.

4.2.5 When providing the newsletter service, the seller fulfills the information obligation and informs about the purpose of personal data processing each time the Customer signs up for the newsletter.

4.3 The rights of the Customer in connection with the processing of his personal data, except where it is limited by applicable legal regulations:

right of access - the right to request access to the personal data we process;
right to rectification - the right to request that your personal data be corrected or updated if it is inaccurate or incomplete;
the right to delete - the right to request the removal of personal data;
right to restriction - the right to request that we stop processing all or part of your personal data temporarily or permanently;
the right to object - the right to object when the processing of personal data is based on a legitimate interest or for statistical purposes, and the objection is justified by the particular situation in which you have found yourself.
the right to data portability - the right to request an electronic copy of personal data or transfer them for use by third parties;
the right to refuse to be subject to automated decisions with legal effects - the right not to be subject to decisions based solely on automated decision-making, including profiling, if the decision may have legal or similar effects on the user.

4.4 The Administrator has appointed a Data Protection Officer, whom the Customer may contact by e-mail: [email protected] or by post to the address ul. Powązkowska 44c, 01-797 Warsaw with the note "Personal Data Inspector".

4.5 The Customer's data may be made available to technical service providers who can operate the technical infrastructure needed to provide the services of the miloohome.pl Online Store, in particular to suppliers who host, store and maintain the store's website, its content and data. If the Customer has agreed to the Seller's marketing activities, the Customer's data may be made available to the Seller's partners in the field of marketing and advertising. The data is shared in order to better tailor the content. Customer data may also be made available to certain marketing and advertising partners in order to send the Customer promotional messages about the products offered by the Seller.

4.6 Customer data is not transferable used outside the European Economic Area.

4.7 The Service Provider processes the client's personal data for the period necessary to perform the indicated services and for the period in which the Service Provider is obliged to keep the data or documents containing them to document the fulfillment of legal requirements and to enable public authorities to control their fulfillment.

4.7.1 The Seller stores the Customer's personal data in connection with his transaction on miloohome.pl without prior registration and setting up an account, for the time necessary to complete the transaction and for the time during which it is possible to pursue claims in connection with the performance of the Sales Agreement, concluded as a result of the transaction, up to 6 years from the date of the transaction.

4.7.2 The Seller stores the Customer's personal data for the duration of the Customer's possession of the account, and also after its removal for the time when it is possible to pursue claims in connection with the performance of the Sales Agreement concluded as a result of the transaction, up to 6 years from the date of deleting the account.

4.7.3 The Customer's data related to the provision of the newsletter service will be stored by the Service Provider for the period of service provision and 6 months after receiving a request from the Customer to stop the marketing campaign (newsletter sending).

4.8 Customer data is processed in an automated manner. However, such action will not have any legal effects on the Client or similarly significantly affect the Client's situation. The Seller uses data processed in an automated manner to evaluate some information about the Customer, in particular to forecast the Customer's personal preferences and interests.

 


5.    METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

5.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

5.1.1. Payment in cash on delivery on delivery.

5.1.2. Cash payment upon collection.

5.1.3. Payment by gift card.

5.1.4. Payment by bank transfer to the Seller's bank account.

5.1.5. Electronic payments and card payments via PayU.pl - possible current payment methods are specified on the Online Store website in the information tab on payment methods and on the website http://www.payu.pl.

5.1.5.1. Settlements of transactions with electronic payments and payment cards are carried out in accordance with the Customer's choice via the PayU.pl website. Electronic and credit card payments are handled by:

5.1.5.1.1. PayU.pl - PayU S.A. company with its registered office in Poznań (registered office address: ul. Grunwaldzka 182, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under the number 0000274399, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital in the amount of PLN 4,000 PLN 000 paid in full, NIP: 779-23-08-495.

5.1.6. Payments in the installment system - the payment is made in whole or in part from the funds from the loan granted by Bank BGŻ BNP Paribas S.A. with its registered office in Warsaw, ul. Kasprzaka 10/16, 01-211 Warsaw, share capital: 84,238,318.00 (paid in full), registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number: 0000011571, NIP: 5261008546, REGON: 01077887800000).

5.2. Date of payment:

5.2.1. If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.

5.2.2. If the Customer chooses cash on delivery upon delivery or cash upon delivery, the Customer is obliged to make the payment upon receipt of the shipment.

6.    COST, METHODS AND DATE OF DELIVERY AND COLLECTION OF THE PRODUCT

6.1. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including transport fees, fees for download, delivery and postal services) are indicated to the Customer on the Online Store website in the information tab regarding delivery costs and when placing the Order, including when the Customer expresses his will to be bound by Sales agreement. By delivery is meant the cost of shipping. The cost of the delivery, the cost of the download service or the delivery or assembly service is not included in the shipping cost and is agreed individually with the seller. Delivery within the country is free of charge if the order value exceeds PLN 399 gross (does not include delivery and assembly services). Free delivery is only for a selected group of products sent by parcels (package courier delivery option).

6.2. Personal collection of the Product by the Customer is free of charge.

6.3. Thigh seller provide the Customer with the following methods of delivery or collection of the Product:

6.3.1. Courier delivery, COD courier delivery.

6.3.2. Pallet delivery.

6.3.3. Seller's own transport.

6.3.4. Personal collection available at the Seller's stationary store selected by the Customer when placing the Order, during the opening hours of the selected stationary store.

6.4. The delivery time of the Product to the Customer is up to 21 Business Days in the case of Products marked as "available" or up to 70 Business Days in the case of Products marked as "made to order", unless a shorter period is given in the description of a given Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, may not exceed 70 Business Days. The beginning of the period of delivery of the Product to the Customer is counted as follows:

6.4.1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.

6.4.2. If the Customer chooses the payment method in the installment system - from the date of notifying the Seller by the creditor of the conclusion of a credit agreement with the Customer, but not later than from the date of crediting the Seller's bank account with funds from the credit granted to the Customer.

6.4.3. If the Customer chooses the method of payment in cash on delivery - from the date of conclusion of the Sales Agreement.

6.5. The date of readiness of the Product for collection by the Customer - if the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within 21 Business Days in the case of Products marked as "available" or up to 70 Business Days in the case of Products marked as "on order”, unless a shorter period is given in the description of a given Product or when placing an Order. In the case of Products with different dates of readiness for collection, the date of readiness for collection is the longest given date, which, however, may not exceed 70 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection. The beginning of the period of the Product's readiness for collection by the Customer is counted as follows:

6.5.1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.

6.5.2. If the Customer chooses cash on collection in person - from the date of conclusion of the Sales Agreement.

6.5.3. If the Customer chooses the payment method in the installment system - from the date of notifying the Seller by the creditor of the conclusion of a credit agreement with the Customer, but not later than from the date of crediting the Seller's bank account with funds from the credit granted to the Customer.

7.    PRODUCT COMPLAINT

7.1. The basis and scope of the Seller's liability towards the Customer, if the sold Product has a physical or legal defect (warranty) are specified in generally applicable law, in particular in the Civil Code (in particular in Articles 556-576 of the Civil Code). For Sales Agreements concluded until December 24, 2014, the basis and scope of the Seller's liability towards the Customer who is a natural person who purchases the Product for purposes unrelated to professional or business activity, due to non-compliance of the Product with the Sales Agreement are defined by generally applicable laws, in particular the Act of July 27, 2002 on special conditions of consumer sales and on the amendment of the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended).

7.2. The Seller is obliged to deliver the Product to the Customer without defects. Detailed information on the Seller's liability for a Product defect and the Customer's rights are specified on the Online Store website in the information tab regarding complaints.

7.3. A complaint may be submitted by the Customer, for example:

7.3.1. in writing to the address: ul. Mazowiecka 6, 09-100 Płońsk;

7.3.2. in electronic form via e-mail to the following address: [email protected];

7.4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demand a way to bring the Product into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

7.5. In order for the complaint to be accepted for consideration, the contents of the shipment must be checked in the presence of the courier and, in the event of damage,

write a damage report with him. The lack of such a document may result in a negative consideration of the complaint. It is also recommended to photograph the damaged shipment as well as the product.

7.6. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer has requested a replacement of the item or removal of the defect, or has submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request was justified. .

7.7. The Customer who exercises the rights under the warranty is obliged to deliver the defective Product to the following address: ul. Mazowiecka 6, 09-100 Plonsk. In the case of a Customer who is a consumer, the cost of delivering the Product is borne by the Seller, in the case of a Customer who is not a consumer, the cost of delivery is borne by the Customer. If, due to the type of the Product or the method of its installation, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.

8.    OUT OF JUDICIAL METHODS OF HANDLING COMPLAINTS AND SUFFERING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

8.1. Detailed information on the possibility for the Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims as well as the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

8.2. There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: [email protected] or written address: Pl. Powstańców Warszawy 1, Warsaw), whose task is, among other things, to provide assistance to consumers in matters relating to out-of-court resolution of consumer disputes.

8.3. The consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims: (1) application for dispute settlement to a permanent amicable consumer court (more information at: http://www.spsk.wiih.org.pl/); (2) an application for out-of-court dispute resolution to the voivodship inspector of the Trade Inspection (more information on the website of the inspector competent for the place of the Seller's business activity); and (3) assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided, inter alia, by e-mail at the address [email protected] and at the consumer helpline number 801 440 220 (the helpline is open on working days, from 8:30 a.m. to 4:30 p.m., connection fee according to the operator's tariff).

8.4. At http://ec.europa.eu/consumers/odr there is an online platform for settling disputes between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a comprehensive service point for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or contract for the provision of services (more information on the website of the platform itself or at the website of the Office of Competition and Consumer Protection : https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

9.   RIGHT OF WITHDRAWAL FROM THE CONTRACT
(REGARDS SALES AGREEMENTS CONCLUDED FROM 25 DECEMBER 2014)

9.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in point 9.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal from the contract may be submitted, for example:

9.1.1. in writing to the address: ul. Mazowiecka 6, 09-100 Płońsk;

9.1.2. in electronic form via e-mail to the following address: [email protected];

9.2. An exemplary model withdrawal form is included in Annex 2 to the Act on Consumer Rights and is additionally available in point 11 of the Regulations and on the website of the Online Store in the tab regarding withdrawal from the contract. The consumer may use the form template, but it is not mandatory.

9.3. The deadline to withdraw from the contract begins:

9.3.1. for a contract under which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Agreement) - from taking possession of the Product by the consumer or a third party indicated by him other than the carrier, and in the case of a contract that: (1) covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) consists in regular delivery of Products for a specified period of time - from taking possession of the first of the Products;

9.3.2. for other contracts - from the date of conclusion of the contract.

9.4. In the event of withdrawal from a distance contract, the contract is considered void.

9.5. The Seller is obliged to immediately, not later than within 14 calendar days from the date of receipt of the consumer's statement on withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The seller refunds the payment using the same payment method used by the consumer. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the Product back or the consumer provides proof of its return, depending on which event occurs first.

9.6. The Consumer is obliged to immediately, not later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to the person authorized by the Seller to collect it, unless the Seller proposed that he would collect the Product himself. To meet the deadline, it is enough to send back the Product before its expiry. The consumer may return the Product to the following address: ul. Mazowiecka 6, 09-100 Plonsk.

9.7. The consumer is responsible for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

9.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:

9.8.1. The seller is not obliged to reimburse the consumer for the additional costs incurred by him.

9.8.2. The consumer bears the direct cost of returning the Product.

9.8.3. In the case of a Product that is a service, the performance of which - at the express request of the consumer - began before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided until the withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the benefit provided.

9.9. The right to withdraw from a distance contract is not entitled to the consumer in relation to contracts:

9.9.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract; (3)  in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to meet his individual needs; (4) in which the subject of the service is a Product that is subject to rapid deterioration or has a short shelf life; (5) in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; (6) in which the subject of the service are Products which, due to their nature, are inseparably connected with other items after delivery; (7) in which the consumer explicitly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or provides Products other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products; (8) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (9) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (10) concluded by public auction; (11) for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of connecting the service; (12) for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the Seller about the loss of the right to withdraw from the contract.

10.    PROVISIONS FOR ENTREPRENEURS

10.1. This section of the Regulations and the provisions contained therein apply only to Customers and Service Recipients who are not consumers.

10.2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

10.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

10.4. As soon as the Seller releases the Product to the carrier, the benefits and burdens related to the Product and the risk of accidental loss or damage to the Product are transferred to the Customer who is not a consumer. In such a case, the Seller shall not be liable for the loss, shortage or damage to the Product arising from its acceptance for transport until its delivery to the Customer and for delays in the transport of the shipment.

10.5. If the Product is sent to the Customer via a carrier, the Customer who is not a consumer is obliged to examine the shipment in time and in the manner accepted for such shipments. If he finds that the Product has been lost or damaged during transport, he is obliged to take all actions necessary to determine the liability of the carrier.

10.6. According to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards the Customer who is not a consumer is excluded.

10.7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without giving reasons by sending a relevant statement to the Service Recipient.

10.8. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, but not more than one thousand zlotys. The Service Provider/Seller is liable to the Service Recipient/Customer who is not a consumer only for typical damages foreseeable at the time of concluding the contract and is not liable for lost profits to the Service Recipient/Customer who is not a consumer.

10.9. Any disputes arising between the Seller / Service Provider and the Customer / Service Recipient who is not a consumer shall be submitted to the court competent for the seat of the Seller / Service Provider.

11. FINAL PROVISIONS

11.1. Agreements concluded through the Online Store are concluded in Polish.

11.2. Amendment of the Regulations:

11.2.1. The Service Provider reserves the right to amend the Regulations for important reasons, i.e.: changes in the law; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.

11.2.2. In the event of concluding continuous contracts on the basis of these Regulations (e.g. the provision of Electronic Services - Account), the amended regulations bind the Service Recipient, if the requirements set out in art. 384 and 384 [1] of the Civil Code, i.e. the Customer was properly notified of the changes and did not terminate the contract within 14 calendar days from the date of notification. In the event that a change to the Regulations results in the introduction of any new fees or an increase in the current ones, the Service Recipient who is a consumer has the right to withdraw from the contract.

11.2.3. In the event of conclusion of contracts of a different nature than continuous contracts (e.g. Sales Agreement) on the basis of these Regulations, the amendments to the Regulations will not in any way affect the rights acquired by Service Recipients/Customers who are consumers before the date of entry into force of the amendments to the Regulations, in particular changes to the Regulations will not impact on already placed or submitted Orders and concluded, implemented or performed Sales Agreements.

11.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until December 24, 2014 with Customers who are consumers 

ntami - the provisions of the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271, as amended) and the Act on specific conditions of consumer sales and amendment to the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers - the provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.

11.4. On our websites, third parties place information in the form of cookies (so-called cookies) and other similar technologies on your end device (e.g. computer, smartphone) and gain access to them. These are our trusted partners with whom we constantly cooperate to tailor the advertisements on our and their websites to your needs and interests, as well as the services that we and our trusted partners provide. Entities from the Wirtualna Polska capital group are such a trusted partner. Detailed information on the processing of your data by Wirtualna Polska can be found in the privacy policy of Wirtualna Polska.

12. TEMPLATE OF WITHDRAWAL FROM THE CONTRACT
(ANNEX 2 TO THE ACT ON CONSUMER RIGHTS)


Model withdrawal form
(this form should be completed and returned only if you wish to withdraw from the contract)

–    Addressee:

HOME INVEST INTERNATIONAL JOINT STOCK COMPANY
st. Mazowiecka 6, 09-100 Plonsk
mioohome.pl
[email protected]

–    I/We (*) hereby inform/inform (*) about my/our withdrawal from the contract for the sale of the following items(*) the contract for the supply of the following items(*) the contract for a specific work involving the performance of the following items(*)/for the provision of the following service (*)

(*)(please enter the PRODUCT CODE, PRODUCT NAME, QUANTITY - entering these data will speed up the withdrawal process)

 


–    Date of conclusion of the contract (*) / receipt (*)

–    Name and surname of the consumer(s)

–    Address of the consumer(s)

–   Signature of the consumer(s) (only if the form is sent on paper)

–    Date

(*) Delete where not applicable.

 


Date of updating the regulations: 12/04/2022.